Hit51 understands how important your privacy is. This document transparently explains how we collect, use, store, and protect the personal information of every member using our platform in Malaysia.
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Hit51 ("we", "Platform") respects the privacy of every individual who interacts with our services. This Privacy Policy describes our practices for managing personal information collected through the hit51 website, mobile app, and all related communication channels.
This policy applies to all registered members, website visitors, and anyone who contacts our customer support team. It covers all data we collect directly from you as well as automatically through the technologies used by our platform.
We are committed to complying with all applicable data protection laws and ensuring your personal information is handled with full responsibility, transparency, and the highest level of security at all times.
We only collect information that is strictly necessary to provide you with a secure, seamless, and high-quality service. Below are the main categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, passport | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications and customer support |
| Financial Information | Bank name, account number, eWallet details | Deposit and withdrawal processing |
| Usage Data | Game history, activity logs, platform preferences | Service improvement and user experience |
| Technical Data | IP address, device type, web browser, operating system | Platform security and fraud detection |
| Cookies Data | Session preferences, analytics data, authentication tokens | Platform functionality and performance analytics |
We do not collect sensitive information such as biometric data, health records, or credit card details directly. All payment transactions are processed through secure payment gateways that comply with international security standards.
Every piece of information we collect is used for clear and lawful purposes. hit51 will not use your data for any purpose unrelated to delivering our platform services without your prior consent.
Hit51 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, there are limited situations where we need to share your data with trusted parties to ensure the platform operates properly and remains legally compliant:
Every third party working with hit51 is bound by data protection agreements that require them to handle your information to the same high security standards we uphold.
The hit51 platform uses cookies and similar tracking technologies to enhance your experience, maintain secure login sessions, and understand how users interact with our platform.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or your experience on the hit51 platform.
The security of your personal information is our absolute top priority. hit51 continuously invests in the latest security infrastructure to ensure your data is always protected against cyber threats, unauthorized access, and data breaches.
While we take all reasonable precautions, no digital system can guarantee absolute security. In the event of any security incident involving your data, we are committed to notifying you in a timely manner and taking immediate remedial action.
Hit51 retains your personal information only for as long as necessary to fulfil the purposes stated in this policy or to comply with applicable legal requirements.
Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
As a hit51 member, you have the following rights regarding your personal information. We fully respect each of these rights and will process any request you submit promptly:
You have the right to request a copy of the personal information we hold about you at any time.
You have the right to request correction of any personal information that is inaccurate, outdated, or incomplete.
Under certain circumstances, you may request that we delete your personal information, subject to our legal obligations.
You have the right to request that we restrict how we process your data in certain circumstances as provided by law.
You may object to the processing of your personal data for direct marketing purposes or where your interests override ours.
You have the right to receive your personal data in a machine-readable format and transfer it to another service provider if needed.
To exercise any of the above rights, please contact the hit51 customer support team via live chat or submit a written request to us. We will process your request within 30 business days.
In the course of platform operations, your personal data may be processed or stored on servers located outside Malaysia. When this occurs, hit51 ensures that all such data transfers are protected by appropriate security mechanisms.
We only transfer data to countries or regions with an adequate level of data protection, or where such transfers are safeguarded by recognised data transfer agreements and appropriate contractual binding mechanisms.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
We take every privacy complaint seriously and will investigate and respond to you within the stipulated timeframe. If you are not satisfied with our response, you have the right to refer the matter to the relevant data protection authority.
This Privacy Policy should be read together with the Terms and Conditions governing use of the hit51 platform.
Read Terms and ConditionsLearn how hit51 supports member well-being through our responsible gaming program.
Learn MoreFrequently asked questions about privacy and account security are answered on our FAQ page.
View FAQWe implement multiple layers of protection to ensure your privacy is always safeguarded
All data transmitted between your device and hit51 servers is protected with 256-bit SSL encryption. Your information cannot be intercepted or read by unauthorised parties.
Our identity verification process uses an integrated KYC system linked to accredited verification providers. Your documents are stored securely and accessed only by authorised personnel.
Hit51 has never and will never sell members' personal information to advertisers or any third party for profit. Your data is not our product — your trust is our asset.
Our automated monitoring system operates around the clock to detect suspicious activity, unauthorised login attempts, and any threats to your account security.
You have full control over your data. Update personal information, manage marketing communication settings, or request data deletion — all through your account.
Hit51's data protection practices comply with internationally recognised security and privacy standards. Regular internal and external audits are conducted to ensure a high level of compliance.