Terms and Conditions of Use hit51 — The Complete Guide for Members

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and hit51 ("Platform", "We", "Company"). By accessing, registering for, or using any part of the hit51 platform, you expressly agree to be bound by all terms set out in this document.

This Agreement also incorporates our Privacy Policy, Responsible Gaming Policy, and any additional guidelines or rules we may issue from time to time. Those documents are considered part of this Agreement and carry equal force.

Hit51 reserves the right to amend, add to, or modify these Terms and Conditions at any time without prior notice. Such changes will take effect immediately upon being published on the platform. It is your responsibility to review these Terms and Conditions periodically to ensure you remain compliant with the latest version.

To register and use the hit51 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old or the minimum age required by the laws of your country or region of residence, whichever is higher.
• An individual with full legal capacity to enter into a binding contract.
• Not a resident or citizen of a territory or country that prohibits online gambling activities.
• Not currently under a self-exclusion period or prohibited from accessing any online gaming platform by any regulatory authority.
• Act in your own personal capacity and not as a representative or agent of any third party.

Each individual is only permitted to hold one (1) account only at hit51. Multiple account ownership by the same individual is strictly prohibited and may result in the suspension of all associated accounts and freezing of existing balances.

Upon registration, you are required to provide truthful, accurate, and complete information. hit51 reserves the right to conduct identity verification checks (KYC) at any stage and to request supporting documents such as an identity card, passport, or proof of address to verify your identity.

All deposits made to your hit51 account must use payment methods approved by the platform, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and Boost. hit51 does not accept cash payments or money transfers through unrecognised channels.

The key terms relating to deposits and withdrawals are as follows:

• Minimum deposit: RM20 per deposit transaction.
• Minimum withdrawal: RM50 per withdrawal request.
• Withdrawal processing time: 15 minutes to 2 hours depending on the withdrawal method and time of request.
• Withdrawals can only be made to a bank account or eWallet that has been verified and registered in your own name.
• Any attempt to withdraw funds to a third-party account is prohibited and may result in account freezing.
• Hit51 reserves the right to request additional documents to verify transactions exceeding a certain amount before a withdrawal is processed.

Funds in your hit51 account are for online entertainment purposes only. hit51 does not act as a financial institution and your account balance does not accrue interest. You are solely responsible for ensuring that all transactions carried out are lawful and comply with applicable regulations.

Hit51 offers a variety of bonuses and promotions to registered members from time to time. Each bonus and promotion is subject to its own specific terms and conditions, which will be detailed on the relevant promotions page.

The general terms applicable to all hit51 bonuses and promotions are as follows:

• Every bonus comes with a rollover/wagering requirement that must be met before any withdrawal of bonus funds or winnings derived from them can be made.
• Bonuses are for the personal use of the member only and may not be transferred to another member.
• Only one welcome bonus is permitted per member, household, IP address or device.
• Hit51 reserves the right to void any bonus if a member is found to have abused the promotion system, including opening multiple accounts to claim bonuses repeatedly.
• Unused bonuses within the specified validity period will expire and cannot be recovered.
• Hit51 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Members are advised to read the specific terms of each promotion carefully before accepting the offer. In the event of any confusion or conflict between these general terms and the specific promotion terms, the specific promotion terms shall prevail.

All games available on the hit51 platform — including video slots, Live Casino, RNG table games, sports, and bingo — must be played in accordance with the established rules. Game outcomes are final and cannot be disputed unless there is clear evidence of a technical error.

• The use of automated software, bots, scripts, or any tools designed to gain an unfair advantage is strictly prohibited.
• Any form of hacking, deliberate technical interference, or attempts to exploit platform bugs are serious offences that may result in legal action.
• Player collusion to cheat the platform or other players is strictly prohibited and will result in immediate account closure.
• Hit51 employs a sophisticated fraud detection system. Any suspicious activity will be investigated and appropriate action will be taken.
• Winnings obtained through unauthorised or rule-violating means will be voided and are not eligible for withdrawal.

In the event of a technical error such as a server outage or incorrect information display, hit51 reserves the right to void the affected bets and refund the original wagered amount to the member's account. hit51 is not liable for losses arising from technical errors beyond our control.

Hit51 reserves the right to suspend or close the account of any member at any time if there is reasonable cause to do so, including but not limited to the following situations:

• Breach of any part of these Terms and Conditions.
• Endorsement or confirmation that a member is under 18 years of age.
• Providing false or misleading information during registration or the KYC process.
• Involvement in fraudulent activities, money laundering, or any other illegal activity.
• Abuse of the bonus or promotion system.
• Behaviour that is disruptive, threatening, or offensive towards staff or other members.

If your account is closed due to a breach of terms, any remaining balance in the account may be forfeited depending on the nature of the violation. hit51's decision in this matter is final.

Members also have the right to close their own account at any time by contacting our customer support team. Valid balances will be returned after the required verification process is completed.

Hit51 takes the protection of your personal information seriously. All data collected is processed in accordance with our Privacy Policy, available at Privacy Policy page. By using this platform, you automatically agree to how we collect and process your data.

• You are fully responsible for keeping your account password confidential. hit51 will never ask for your password through any communication channel.
• Any activity that occurs under your account is considered to have been carried out by you, unless you promptly report unauthorised access to us.
• All communications and transactions on the hit51 platform are protected by 256-bit SSL encryption.
• Hit51 will not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

The hit51 platform is provided "as-is" and "as-available". While we strive to ensure the platform operates smoothly at all times, hit51 makes no guarantee that the service will always be free from interruptions, errors, or inaccuracies.

Hit51 shall not be liable for:

• Loss of income, profit or business opportunity arising from the use of or inability to use the platform.
• Losses arising from internet disruptions, device failures or technical issues beyond our control.
• Actions or omissions of third parties, including game software providers or payment processors.
• Any decisions you make based on information available on our platform.

Hit51's maximum total liability to you under any circumstances shall not exceed the total amount deposited by you in the 30 days prior to the relevant claim arising.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operation of online platforms. Should any dispute arise from or in connection with this Agreement, both parties agree to first attempt to resolve the dispute through amicable negotiation within 30 days.

If negotiations are unsuccessful, the dispute may be referred to binding arbitration in accordance with mutually agreed arbitration procedures. The arbitration decision is final and binding on both parties.

You agree that any legal action related to the use of this platform shall be brought on an individual basis and not as part of a class action or collective proceeding.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the hit51 customer support team through the following channels:

• Email: [email protected] (display text only, not a link)
• Live Chat: Available 24/7 on the hit51 platform
• Response Time: Within 24 hours for email; instant for live chat

Our support team is fluent in Bahasa Melayu and ready to help you understand any part of this document in greater detail.